Support
However you reach us, a person reads it. FlourishBx is a small team and there is no ticket queue to get lost in.
Email us
We aim to reply within one business day.
If you are a parent or caregiver
For anything clinical — your child’s plan, a strategy that is not working, a behaviour that has changed — speak to your child’s BCBA, not to us. They know your child and we do not. FlourishBx is the software their clinic uses; we can help you with the app itself, and nothing we say is clinical advice.
Write to us about: signing in, an invitation code that will not work, something in the app that looks wrong or will not load, or deleting your account.
If you are a BCBA or a clinic
Write to us about the dashboard, billing, your subscription, adding clinicians, or anything about how the product handles records. If you need a Business Associate Agreement or your procurement team has security questions, say so and we will send what they need.
What to include
- The email address on your account
- What you were doing and what happened instead
- Whether you were on a phone or a computer
Please do not send more about a child than the question needs. A first name is almost never necessary to describe a problem with a button. Our support mailbox is covered by a Business Associate Agreement, so health information is handled properly if it reaches us — but the less that travels by email, the better, and that is true of every system.
Deleting your account
You can delete your account inside the app, and you can also request deletion from this website if you have already removed it from your phone.
Security researchers
Report anything you find to contact@getflourishbx.com. We will not pursue a researcher who reports in good faith, on the terms set out in our Privacy Policy.