Delete your account
You can do this from inside the app, or ask us here if you have already uninstalled it. What gets deleted depends on whether a clinician holds your child’s record — this page says exactly which, because the difference matters.
From inside the app
FlourishBx Caregiver: Settings → Delete account.
BCBA dashboard: Close my account, at the foot of the sidebar.
If you no longer have the app
Email contact@getflourishbx.com from the address on your account, with “Delete my account” as the subject. We will confirm before anything is removed, and we will tell you when it is done.
We will ask you to confirm the request from the account’s own email address. We do this because somebody else asking us to delete your records should not be able to.
What is deleted — caregivers
If you are not linked to a clinician
Everything goes. Your account, the behaviour you were tracking, the entries you logged, your child’s record and your email address.
If your child’s BCBA invited you
Your account is closed and your link to the child is severed. Your name and contact details are removed from your profile, and you lose access immediately.
Your child’s clinical record stays with their BCBA, and we cannot delete it for you. That record is the clinician’s record of the care they provided. It is not ours to erase, and health-care providers are required by law to keep records of treatment for a set period. If you want that record changed or removed, that is a conversation with your child’s BCBA or their clinic, who are the people responsible for it.
We know that is not the answer some people are looking for. It is the true one, and it is the same answer you would get from any clinic’s paper files.
What is deleted — BCBAs and clinics
Closing your account ends your access. It does not delete any child’s record, because you are the custodian of those records and someone must remain able to answer a records request.
You will be asked to discharge or transfer your active clients first. If your account belongs to a clinic, the clinic holds the records and an administrator must reassign your caseload before you can leave. If you are the only administrator of a clinic, you will need to make someone else an administrator first — otherwise there would be nobody who could answer a records request.
Your sign-in
Deleting your account removes your data from FlourishBx. The sign-in credential itself is removed separately, and we do that on request — email us at the address above and say so, and we will remove it too.
How long it takes
Deletion from inside the app is immediate. A request by email is actioned within five business days, and usually the same day.
Backups
Deleted data can persist in encrypted backups for a short period before those backups age out. It is not restored to the live service and nobody works from it.